Privacy Statement
Your privacy is important to Salisbury
Your privacy is important to us. This statement outlines The Salisbury
Group's policy on management and protection of the personal information
we hold about our clients.
It is Salisbury policy to respect the confidentiality of information and
the privacy of individuals. Salisbury is bound by the National Privacy
Principles contained in the Commonwealth Privacy Act.
Salisbury's Privacy Policy Statement will be reviewed from time to time
to take account of new laws and technology, changes to our operations
and practices and to make sure it remains appropriate to the changing
environment.
Any private information we hold will be governed by the most current
Salisbury Privacy Policy Statement.
Our Privacy Policy is based on openness about how we use, and protect,
your information
We are committed to being open about how we use personal information.
Where our documents ask for personal information, we will state the
purposes for its use and to whom it may be disclosed.
Why does Salisbury collect personal information?
We collect your personal information to ensure that we are able to
provide you with the products and services that are appropriate to your
needs. The process of providing financial advice may seem simple, but it
is the result of carefully gathering all the right details to help us
assess a client's financial situation and goals. In fact, under the law,
we have to demonstrate that we know the client and have identified your
needs, your objectives and your financial circumstances before we may
offer you any advice
We aim to ensure that the personal information that we retain about
you is accurate, complete and up to date. If you provide us with
incomplete or inaccurate information, we may not be able to provide you
with the advice, products or services you are seeking.
What kind of personal information do we ask for?
Because of the nature of the products and services provided, government
regulations and taxation laws, we ask for a range of personal
information from our customers and shareholders.
The type of personal information we may collect can include (but is not
limited to) name, address, date of birth, contact details, income,
assets and liabilities, account balances, tax and financial statements
and employment details.
We obtain most of this information directly from our customers through
questionnaires or other forms, and from maintaining records or
information provided in the course of ongoing financial planning advice
or customer service. We may also obtain information from other sources.
Some of our insurance services also require us to collect sensitive
information. For more details, see the section below 'Sensitive
information is subject to greater restrictions'.
If you choose not to provide the information we need to fulfil your
request for a specific product or service, we may not be able to provide
you with the requested product or service.
How do we use this information and to whom may we disclose it?
The personal information Salisbury holds is used for establishing and
managing your financial products or services, reviewing your ongoing
needs, enhancing customer service and product options and giving you
ongoing information or opportunities that we believe may be relevant to
your financial needs and other circumstances.
Depending on the product or service concerned and particular
restrictions on sensitive information, this means that personal
information may be disclosed to:
- Salisbury financial planners, brokers and those who are authorised by
Salisbury to review customers' needs and circumstances from time to time
-
Service providers and specialist advisers to Salisbury who have been
contracted to provide Salisbury with administrative, financial,
insurance, research or other services
- Other insurers, credit providers, courts, tribunals and regulatory
authorities as agreed or authorised by law
- Anyone authorised by an individual, as specified by that individual or
the contract.
Generally, we require that organisations outside The Salisbury Group who
handle or obtain personal information as service providers to Salisbury
acknowledge the confidentiality of this information, undertake to
respect any individual's right to privacy and comply with the National
Privacy Principles and this policy.
Sensitive information is subject to greater restrictions
Some personal information we hold is 'sensitive' in that it may relate
to a person's state of health and medical history. The Law also
restricts the way we use, store and access tax file numbers.
Sensitive information is usually needed for applications for life,
sickness and disability insurance and to manage claims on those
products. It may also be relevant to loans, finance and other
applications. It is Salisbury policy that sensitive information will be
used and disclosed only for the purposes for which it was provided,
unless the customer specifically agrees otherwise or the use or
disclosure of this information is allowed by law. Documents asking for
sensitive information will explain this.
Management of personal information
Salisbury trains its employees and financial planners who handle
personal information to respect the confidentiality of customer
information and the privacy of individuals. Salisbury regards potential
breaches of your privacy very seriously and will impose appropriate
penalties, including dismissal.
Salisbury has appointed a Privacy Officer to ensure that Salisbury's
management of personal information is in accordance with this statement
and the Privacy Act.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether
you interact with us personally, by phone, mail, over the internet or
other electronic medium. We hold personal information in a combination
of secure computer storage facilities and paper-based files and other
records, and take steps to protect the personal information we hold from
misuse, loss, unauthorised access, modification or disclosure.
We may, as a requirement of law, need to maintain records for a
significant period of time. However, when we consider information is no
longer needed, we will remove any details that will identify you and/or
we will securely destroy the records.
How do we keep personal information accurate and up-to-date?
Salisbury endeavours to ensure that the personal information it holds is
accurate and up-to-date. We realise that this information changes
frequently with changes of address and other personal circumstances. We
can generally update your customer information over the telephone or via
email.
You have the right to check what personal information about you we hold.
Under the Commonwealth Privacy Act, you have the right to obtain a copy
of any personal information that Salisbury holds about you, and to
advise Salisbury of any perceived inaccuracy.
The Act does set out some exceptions to this.
How do you make a request?
To make a request, you will need to complete an application form
verifying your identity and specifying what information you require.
We will acknowledge your request within 14 days and respond promptly to
it. We may charge a fee to cover the cost of verifying the application
and locating, retrieving, reviewing and copying any material requested.
If the information sought is extensive, we will advise the likely cost
in advance and can help to refine your request if required.
What if you have a complaint?
If you consider that any action of Salisbury breaches this Privacy
Policy Statement or the National Privacy Principles or otherwise doesn't
respect your privacy, you can make a complaint. This will be acted upon
promptly.
To make a complaint, please telephone us on 02-9241-1220.
If you are not satisfied with our response to your complaint, you can
telephone the Commonwealth Privacy Commissioner's hotline on 1300 363
992.
How to contact us?
If you want to:
Make a general enquiry about Salisbury's privacy policy.
Change your personal information.
Obtain an application form for access to your personal information.
Phone Salisbury on 02-9241-1220 or contact your financial planner
directly.
Alternatively write to us at:
The Salisbury Group Pty Ltd
PO Box 97
Grosvenor Place
Sydney
NSW 1220
Email: enquires@thesalisburygroup.com.au
Privacy: Web supplement
This statement outlines some privacy issues specific to the Salisbury
website - www.thesalisburygroup.com.au
Interactive tools.
The Salisbury website may provide you with interactive tools designed to
help you make an informed choice with certain financial and other
decisions. Examples of these tools might include budget planners and
superannuation calculators.
Salisbury may collect personal information you enter when using the
interactive tools on our website.
What is a Cookie and how does Salisbury use cookies?
Cookies are small pieces of text stored on your computer to help us
determine the type of browser and settings you are using, where you have
been on the web site, when you return to the web site, where you came
from, and to ensure your information is secure. The purpose of this
information is to provide you with a more relevant and effective
experience on the Salisbury web site, including presenting web pages
according to your needs or preferences.
Cookies are frequently used on many websites on the internet and you can
choose if and how a cookie will be accepted by changing your preferences
and options in your browser.
You may not be able to access some parts of our website if you choose to
disable the cookie acceptance in your browser, particularly the secure
parts of the website such as client account queries. We therefore
recommend you enable cookie acceptance to benefit from all the services
on the website.
Technology improvements.
Salisbury is constantly striving to improve functionality on our website
through technology changes. This may mean a change to the way in which
personal information is collected or used. Any technology changes that
may affect your privacy will be notified in this Supplement at the time
of the change.
Links to third party websites.
The Salisbury website has links to external third party websites that
may benefit or be of interest to the user, for example various Fund
Managers. External websites such as these should contain their own
privacy statements and we recommend you review them when using their
websites.
Please note, however, that third party websites are not covered by
Salisbury's privacy policy and these sites are not subject to
Salisbury's privacy standards and procedures.
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